ANTHONY ALONSO 

GTS Specialist

Bath & Body Works

March 2025 - Present

• Responsibilities

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IT Support Specialist
Tailored Brands
August 2022 - December 2024

• Efficiently identified and resolved technical issues, ensuring timely and thorough solutions to minimize disruptions.

• Collaborated cross-functionally with teams across the organization to facilitate the seamless rollout of new equipment, software, and procedures.

• Supported senior team members in analyzing recurring issues and developing proactive solutions to reduce ticket volume, improving overall department performance.

Client Solutions Specialist

Cox Automotive
February 2020 - June 2020

• Functioned as a liaison between state offices and lien holders, facilitating effective communication. 

• Developed procedures in compliance with all procedural requirements for processing paperwork and handling inquiries.

Technical Support Representative
Deluxe Digital Cinema
January 2017 - January 2020

• Delivered Tier 2 technical support to clients, specializing in troubleshooting complex network and theater equipment issues.

• Proactive research conducted to identify and address potential issues impacting multiple clients, resulting in a significant reduction in inbound ticket volume.

• Boosted personal productivity by optimizing and streamlining workflows, improving efficiency. Consistently ranked in the top two for performance metrics while maintaining an exceptionally low error rate.

Desktop Support Technician
Tesla Energy (Formally SolarCity)
March 2015 - February 2016

• Provided comprehensive support for staff, addressing hardware, software, and networking issues to ensure seamless operations.

• Coordinated the relocation of user workstations, ensuring minimal disruption and efficient setup.

• Configured and deployed new user workstations, including hardware installation and software setup, to support smooth onboarding processes.